Hot Tub Warranty
This page applies to 2007-20012 spas
The Bullfrog Spa Limited Warranty is one of the best in its class. It is deductible-free so you won’t have to pay to have warranty work done on your spa. The Bullfrog Warranty is also not prorated, meaning the warranty is as strong at the end of the term as it is in the beginning.
Bullfrog International, LC (“Bullfrog”) extends warranty coverage solely to the end-user purchaser (“Owner”) of any portable Bullfrog Spa manufactured on or after January 1, 2007 for 2007 and later models installed for residential use in the United States or Canada.
Lifetime JetPak™ Plumbing Warranty
Bullfrog warrants the Bullfrog Spa JetPak™ Plumbing System not to leak for the life of the original retail purchaser of the spa. This warranty specifically covers leaks from all JetPak jet fittings and all JetPak plumbing. After three years from the spa purchase date, any defective JetPak components must be sent to Bullfrog for repair or replacement at no charge.
Lifetime Shell Structure and UniFrame™ Warranty
Bullfrog warrants the Bullfrog Spa shell not to leak and the injection- molded cabinet frame against degradation for the life of the original retail purchaser of the spa. After six years from the original spa purchase date, the defective spa must be sent to Bullfrog for repair at no charge. This warranty specifically covers leaks from the spa shell.
Six-Year Shell Surface Warranty
Bullfrog warrants the surface finish of the Bullfrog Spa not to crack, fade, wrinkle, blister, peel or delaminate for six years from the original spa purchase date. This warranty specifically covers the spa shell.
Five-Year EternaWood™ Cabinet and UniBase™ Warranty
Bullfrog warrants the EternaWood™ cabinet sections and molded base of the Bullfrog Spa against degradation and cracking for five years from the original spa purchase date. This warranty specifically covers the cabinet corners, door and side panels, and the molded spa base. The cabinet corners, door and side panels are deemed Easily Removed Components, and when found defective, will be replaced free of charge at your authorized Bullfrog Spa Dealer or by sending the defective component(s) to Bullfrog.
BlameFree™ Equipment Warranty
With the exception of intentional damage, Bullfrog unconditionally warrants the electrical and mechanical equipment (excluding the Spa&Yard™ Stereo System and the SpaMonitor™) of the Bullfrog Spa, along with its associated piping and fittings, against failure that would require repair or replacement for three years from the original spa purchase date. This warranty specifically covers the pump(s), heater, control system (including fuses), spa light (including bulb or interior LED light), ozone purifier (including microchip), jets, SnapCaps™, FilterCap™, other Bullfrog mechanical equipment, and leaks from any component or plumbing fitting located beneath the spa shell. Defective components that are easily removed from the spa, such as the spa lightbulb (or interior LED light), jet nozzles and other Bullfrog mechanical equipment that can be readily replaced by the customer and do not require specialized tools or knowledge or create personal safety issues, all of which are deemed Easily Removed Components, will be repaired or replaced free of charge at your authorized Bullfrog Spa Dealer or by sending the defective component(s) to Bullfrog.
- Bullfrog warrants the Bullfrog Spa JetPlates™, Spa&Yard Stereo System,
SpaMonitor, and the exterior LED lighting system against defects in materials and workmanship for one year from the original spa purchase date. The LED lights and exterior sconces are deemed Easily Removed Components, and when found defective, will be replaced free of charge at your authorized Bullfrog Spa Dealer or by sending the defective component(s) to Bullfrog. Color availability on replacement and aftermarket JetPlates is guaranteed for a minimum of one year. (Color availability beyond one year is dependent upon market demand and availability of color to Bullfrog.)
- Bullfrog warrants the Bullfrog Spa pillows, stainless steel jet faces,
ventilation screen, and filter cartridge(s) against defects in materials and workmanship through time of delivery.
- Spa covers and all other spa accessories attached to the Bullfrog
Portable Spa after date of manufacture are not covered by this limited warranty. Please refer to the manufacturer of such products for information regarding warranty coverage.
Bullfrog or its authorized agent will repair or replace any malfunction or defective component on the Bullfrog Spa that is covered under the terms of this limited warranty and was purchased from an authorized Bullfrog spa dealer. In doing so, Bullfrog reserves the right, at its option, to either repair or replace the defective spa or component. If Bullfrog spas International, determines that the repair of the defect is not feasible, we reserve the right to instead provide a replacement spa equal in value to the original purchase price of the defective spa. In such an event costs for removal of the defective spa, shipping costs of the replacement spa and delivery will be the responsibility of the spa owner. Bullfrog reserves the right to use either new or reconditioned replacements components. In some situations, the servicing dealer may charge you a reasonable travel mileage fee. Any repair or replacement shall provide no new warranty coverage, but shall retain only the remaining portion of the original product’s warranty. Bullfrog’s Lifetime warranties provide coverage solely to the original retail purchaser of the spa and extend only for the length of his or her lifetime. If the original retail purchaser is not a natural person (i.e. Corporation, L.L.C., Family Trust, etc.), “life of the purchaser” shall mean ten years. To obtain warranty service, contact your authorized Bullfrog Spa Dealer or Bullfrog and submit proof of purchase. Any defective spa or component sent directly to the factory for warranty repair must be pre-authorized by Bullfrog and must be freight prepaid. Return freight will be paid by Bullfrog on all warranted components and spas, excluding any spa returned that is more than six years after its purchase date. If the entire spa is sent to the factory for repair, all costs of removing and re-installing the spa at spa owner’s location will be the responsibility of the spa owner. Repair or replacement, as described above, shall be Bullfrog’s sole liability for any breach of this limited warranty.
With the exception of the BlameFree™ Equipment Warranty, this Bullfrog Spa limited warranty is void if any of the following occur:
- the spa has been subject to alteration, neglect, misuse or abuse.
- any repairs are attempted by anyone other than an authorized agent of Bullfrog.
- the spa has been used in a non-residential application or in an application for which it was not designed.
- damage is caused by an Act of God or any other cause beyond the control of Bullfrog.
- damage is caused by the addition or use of any non-approved mechanical or electrical component, or chemical substance.
- damage is caused by shipping, moving, mishandling, improper installation or electrical hook-up by someone other than Bullfrog.
- damage to the spa shell is caused by excessive heat buildup due to failure to cover spa while empty of water and/or exposed to direct sunlight.
- damage is caused by operating the spa outside the water temperature range of 32°F-120°F (0°C-49°C).
- damage is caused by improper maintenance of spa water chemistry or by allowing undissolved spa chemicals to lie on the spa’s surface.
- damage is caused by failure to install, maintain and operate the spa in accordance with the recommendations contained in the Bullfrog Owner’s Manual, Pre-Delivery Guide or any other printed instructions, notice or bulletin from Bullfrog.
THIS LIMITED WARRANTY TAKES THE PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, IN FACT OR AT LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTY SERVICE MUST BE PERFORMED BY BULLFROG OR ITS AUTHORIZED AGENT. NO AGENT, DEALER, DISTRIBUTOR, SERVICE COMPANY OR OTHER PARTY IS AUTHORIZED TO CHANGE, MODIFY OR EXTEND THE TERMS OF THIS LIMITED WARRANTY IN ANY MANNER WHATSOEVER.
BULLFROG AND ITS AUTHORIZED AGENTS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, COST OR OTHER DAMAGE, WHETHER INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE, ARISING OUT OF ANY DEFECT COVERED BY THIS LIMITED WARRANTY, INCLUDING WITHOUT LIMITATION, LOSS OF USE OF THE SPA AND COST FOR REMOVAL OF DEFECTIVE PRODUCT, EVEN IF BULLFROG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE LIABILITY OF BULLFROG UNDER THIS LIMITED WARRANTY, IF ANY, SHALL NOT EXCEED THE ORIGINAL AMOUNT PAID FOR THE DEFECTIVE PRODUCT. COVERAGE UNDER THIS LIMITED WARRANTY SHALL COMMENCE AS OF THE ORIGINAL DATE OF PURCHASE AND THE DURATION OF SUCH COVERAGE SHALL NOT EXTEND FOR ANY REASON WHATSOEVER BEYOND THE STATED TIME PERIOD. THESE DISCLAIMERS SHALL BE EQUALLY APPLICABLE TO ANY SERVICE PROVIDED BY BULLFROG OR ITS AUTHORIZED AGENTS.
This Limited Warranty gives you specific legal rights. You may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Prompt return of a completed warranty registration form protects your warranty rights.
U.S. Patents: 5,754,989, 5,987,663, 6000,073, 6,092,246, 6,256,805, 6,543,067. Additional patents pending.
New Zealand Patent: 334,093.
Other patents pending: 13 additional countries.